Frequently Asked Questions

Please read our FAQ before sending us a message.

“Which payment methods are accepted at Moznex?”

We accept Paypal and debit/credit cards.

“How long will delivery take?”

We ship worldwide and Our shipping time is usually within 2-4 weeks to the USA, and 3 to 6 weeks to other countries. However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs

“What is your return policy?”

We will refund you under these circumstances:

1. If the goods are provably damaged
2. If your order does not arrive within 60 business days
3. If the wrong items were sent.

“I’ve ordered multiple items and not all of them arrived”

We generally ship multiple goods in separate packages to avoid any long delays in customs. This means they could arrive at separate times!

“How can I track my order?”

By using the tracking number, you may track your order via the links given below: