FREQUENTLY ASKED QUESTIONS

How do I place an order?

First of all, visit our store at Moznex

Choose products that you love, then click “Add to cart” and “Check out“.

Then fill in your information and pay.

That’s it!

How do you ship?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives in your country.

Which payment methods are accepted at Moznex?

We accept Paypal and debit/credit cards.

How long will delivery take

We ship worldwide and Our shipping time is usually within 2-4 weeks to the USA, and 3 to 6 weeks to other countries. However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs

What is your return policy

We will refund you under these circumstances:

1. If the goods are provably damaged
2. If your order does not arrive within 60 business days
3. If the wrong items were sent.

I’ve ordered multiple items and not all of them arrived

We generally ship multiple goods in separate packages to avoid any long delays in customs. This means they could arrive at separate times.

 
Do you ship to my country?

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How can I track my order?

By using the tracking number, you may track your order via the links given below:
https://track24.net/
https://global.cainiao.com/
https://www.17track.net/en


Moznex’s email address?

info@moznex.com