Frequently Asked Questions

How do you ship?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives in your country.

How long will delivery take?

We ship worldwide and Our shipping time is usually within 2 to 7 weeks to the USA, and 3 to 6 weeks to other countries. However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs.

Which payment methods are accepted at Moznex?

We accept payment via Paypal.

What is your return policy?

We will refund you under these circumstances:

1. If the goods are provably damaged
2. If your order does not arrive within 60 business days
3. If the wrong items were sent.

I’ve ordered multiple items and not all of them arrived

We generally ship multiple goods in separate packages to avoid any long delays in customs. This means they could arrive at separate times.